Cancellation & Refund Policy

The policies stated below applies to all customers of zookeepermedia.com & rollcall.asia. You are bound by these cancellation and refund policies as long as you’re on zookeepermedia.com & rollcall.asia.

Cancellation Period

Customers may cancel their service booking within 48 hours of registration without penalty.

Cancellation Fees

If cancellation occurs more than 48 hours after registration, a cancellation fee of 20% of the total service cost will be charged.

Refund Eligibility

Refunds will be issued for cancellations made within the allowable cancellation period (48 hours from registration). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.

Non-Refundable Services

All ticket purchases are strictly nonrefundable and non-deferrable.

Process for Cancellation

To cancel a service booking, customers must contact our customer service department at marketing@zookeepermedia.com

This policy was last updated on 3 June 2025.